Getty Pictures | Juj Winn
A nice feminine voice greets me over the telephone. “Hello, I’m an assistant named Jasmine for Bodega,” the voice says. “How can I assist?”
“Do you’ve got patio seating,” I ask. Jasmine sounds a bit of unhappy as she tells me that sadly, the San Francisco–primarily based Vietnamese restaurant does not have outside seating. However her unhappiness isn’t the results of her having a nasty day. Quite, her tone is a characteristic, a setting.
Jasmine is a member of a brand new, rising clan: the AI voice restaurant host. When you just lately referred to as up a restaurant in New York Metropolis, Miami, Atlanta, or San Francisco, chances are high you’ve got spoken to certainly one of Jasmine’s well mannered, calculated rivals.
Within the sea of AI voice assistants, hospitality telephone brokers haven’t been getting as a lot consideration as consumer-based generative AI instruments like Gemini Dwell and ChatGPT-4o. And but, the area of interest is heating up, with a number of rising startups vying for restaurant accounts throughout the US. Final Might, voice-ordering AI garnered a lot consideration on the Nationwide Restaurant Affiliation’s annual meals present. Bodega, the high-end Vietnamese restaurant I referred to as, used Maitre-D AI, which launched primarily within the Bay Space in 2024. Newo, one other new startup, is at the moment rolling its software program out at quite a few Silicon Valley eating places. One-year-old RestoHost is now answering calls at 150 eating places within the Atlanta metro space, and Slang, a voice AI firm that began specializing in eating places solely in the course of the COVID-19 pandemic and introduced a $20 million funding spherical in 2023, is gaining floor within the New York and Las Vegas markets.
All of them provide the same service: an around-the-clock AI telephone host that may reply generic questions concerning the restaurant’s gown code, delicacies, seating preparations, and meals allergy insurance policies. They’ll additionally help with making, altering, or canceling a reservation. In some instances, the agent can direct the caller to an precise human, however in keeping with RestoHost co-founder Tomas Lopez-Saavedra, solely 10 p.c of the calls end in that. Every platform presents the restaurant subscription tiers that unlock extra options, and a few of the methods can communicate a number of languages.
However who even calls a restaurant within the period of Google and Resy? In accordance with a few of the founders of AI voice host startups, many purchasers do, and for varied causes. “Eating places get a excessive quantity of telephone calls in comparison with different companies, particularly in the event that they’re widespread and take reservations,” says Alex Sambvani, CEO and co-founder of Slang, which at the moment works with everybody from the Wolfgang Puck restaurant group to Chick-fil-A to the fast-casual chain Slutty Vegan. Sambvani estimates that in-demand institutions obtain between 800 and 1,000 calls monthly. Typical callers are typically last-minute bookers, vacationers and guests, older folks, and people who do their errands whereas driving.
Matt Ho, the proprietor of Bodega SF, confirms this state of affairs. “The telephones would ring continuously all through service,” he says. “We’d obtain requires fundamental questions that may be discovered on our web site.” To resolve this problem, after purchasing round, Ho discovered that Maitre-D was the perfect match. Bodega SF grew to become one of many startup’s earliest shoppers in Might, and Ho even helped the founders with trial and error testing previous to launch. “This platform makes the job simpler for the host and doesn’t disturb visitors whereas they’re having fun with their meal,” he says.
